Privacy Policy

This Privacy Policy describes how NexoraAI ("we," "our," or "us") collects, uses, and shares your personal information when you use our website and services (collectively, the "Service").

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or communicate with us. This may include your name, email address, password, and any content you upload or create using our Service. We also automatically collect certain information about your device and usage of our Service, including your IP address, browser type, operating system, referring URLs, access times, and pages viewed. We may use cookies, web beacons, and other tracking technologies to collect this information.

When you connect third-party services to our platform, we may collect information from those services in accordance with your authorization and their terms of service. This may include documents, files, metadata, and other content from services like Google Drive, Notion, Slack, GitHub, and other integrated platforms. We only access the data you specifically grant us permission to access.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our Service, including to process your requests, provide customer support, and communicate with you about your account and our services. We use your content and data to provide our core indexing, search, and context generation services. This includes processing, analyzing, and organizing your data to make it searchable and accessible through our MCP tools. We may use your information to detect, prevent, and address technical issues, security vulnerabilities, and violations of our terms of service.

We may also use your information to send you updates, newsletters, and promotional materials, though you can opt out of these communications at any time. We analyze usage patterns and trends to understand how our Service is used and to improve our offerings. Any analytics we conduct are performed in aggregate and do not identify individual users unless necessary for providing the Service.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their promotional purposes. We may share your information in certain limited circumstances: with service providers who help us operate our Service, such as cloud hosting providers, analytics services, and customer support tools, but only to the extent necessary for them to provide their services; when required by law or to respond to legal process, such as subpoenas or court orders; to protect our rights, property, or safety, or that of our users or others; and in connection with a merger, acquisition, or sale of assets, though any successor would be bound by this privacy policy.

We may share aggregated or de-identified information that cannot reasonably be used to identify you. When using our Service, you may choose to share information with other users or make information publicly available, which would no longer be subject to this privacy policy.

Data Security

We take reasonable measures to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We use encryption, secure servers, and other technical and organizational measures to safeguard your data. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

We regularly review and update our security practices and may implement additional measures as technology and threats evolve. In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes described in this privacy policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete your personal information and content, though some information may remain in backups for a limited time. We may retain aggregated or de-identified information indefinitely.

You can request deletion of your data at any time by contacting us. We will respond to such requests within a reasonable timeframe and in accordance with applicable law. Some data may be retained for legal, regulatory, or legitimate business purposes even after deletion requests.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, update, or delete your information; the right to restrict or object to certain processing; the right to data portability; and the right to withdraw consent where we rely on consent for processing. To exercise these rights, please contact us using the information provided below. We may need to verify your identity before processing your request.

You can control certain privacy settings through your account dashboard, including managing connected services, reviewing data access permissions, and configuring notification preferences. You can also opt out of promotional emails by following the unsubscribe instructions in those emails or by updating your account preferences.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience with our Service. Cookies are small data files stored on your device that help us remember your preferences, keep you logged in, and provide personalized content. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until deleted or expired.

You can control cookie preferences through your browser settings, though disabling cookies may limit your ability to use certain features of our Service. We may also use web beacons, pixels, and other tracking technologies for analytics and advertising purposes. Third-party services integrated with our platform may also use their own cookies and tracking technologies.

Third-Party Services

Our Service may contain links to third-party websites, applications, or services that are not owned or controlled by us. This privacy policy does not apply to these third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

When you connect third-party services to our platform, those services may collect and share information about you in accordance with their own privacy policies. We recommend reviewing the privacy policies of all connected services to understand how your information is handled.

International Data Transfers

Our Service may involve the transfer of information to countries other than your country of residence, including the United States, which may have data protection laws that are different from those of your country. When we transfer personal information internationally, we implement appropriate safeguards to protect your information in accordance with applicable law.

If you are located in the European Economic Area or United Kingdom, we will only transfer your personal information to countries that have been deemed to provide adequate protection by the European Commission or under appropriate safeguards such as standard contractual clauses.

Children's Privacy

Our Service is not intended for children under the age of 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under the applicable age limit, we will take steps to delete such information. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Service after any changes constitutes acceptance of the updated privacy policy.

We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and protect your information. If you have questions about changes to our privacy policy, please contact us using the information provided below.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us at info@nexoraai.ch. We will respond to your inquiry within a reasonable timeframe.

For users in the European Economic Area or United Kingdom, you also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.